We are partnered with third-party courier companies in New Zealand to deliver all goods via Track and Trace. Items will normally be delivered during working hours only.
Once items leave the warehouse (typically 1-2 days from order) we aim to use overnight couriers to deliver your items. However, circumstances out of our control dictate that the following delivery times are our best guideline:
The delivery timeframes are usually 1-2 working days to Auckland, 2-3 working days to North Island, 3-5 working days to South Island. however, it can take up to 8 working days for rural or out of the way areas. If you are concerned about delivery times or your order is urgent please let us know.
For more information about Shipping please read our shipping policy here.
Returns Policy and Information
We have a 7-day return policy, which means you have 7 days after receiving your garment to request a return/refund. If you wish to return any item the return shipping is not covered by David Pond Design Ltd, it is at your own cost although in the case of exchange we will take care of the shipping from the warehouse to get the new garment out to you.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To request a return, you can contact us at firstname.lastname@example.org. Items sent back to us without first requesting a return will not be accepted.
Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us for any return question at email@example.com.
To read the full Return and Refund policy please click here.